Thank you for shopping with Natures.pk 🌿
We are committed to delivering 100% natural and premium products safely and on time across Pakistan.

1. Shipping Coverage

We offer nationwide delivery across Pakistan.
Whether you’re in major cities like Karachi, Lahore, Islamabad, or in remote areas, we strive to deliver your order to your doorstep.

2. Order Processing

• Order Confirmation:
  After placing your order, you will receive a confirmation via Call/SMS/WhatsApp or email.
• Processing Time:
  Orders are processed within 1–2 working days.
• Dispatch:
  Once dispatched, you will receive tracking details to monitor your shipment.

Note: Orders placed on weekends or public holidays may take slightly longer to process.

3. Delivery Time

We aim to deliver your order as quickly as possible:

• Standard Delivery:
  ⏳ 3–5 working days (available nationwide)
• Express Delivery:
  ⚡ 2–3 working days (available in major cities)

Delivery time may vary depending on your location, courier service, or unforeseen circumstances (weather, strikes, etc.).

4. Shipping Charges

• Shipping charges are calculated at checkout based on your location.
• We may offer Free Delivery on selected deals or maximum order value (if applicable).

 

5. Cash on Delivery (COD) & Advance Payment

• We offer Cash on Delivery (COD) across Pakistan.
• For advance payments, customers may receive special benefits (e.g., discounts or free shipping offers).

6. Order Tracking

Once your order is shipped:

• You will receive a tracking number via SMS/WhatsApp or email
• You can track your parcel in real-time through the courier service

If you face any issues, our support team is always here to help.

7. Delivery Guidelines

• Please ensure your contact number and address are correct for smooth delivery
• Our courier partners may contact you before delivery
• In case of failed delivery attempts, re-delivery may take additional time

8. Delays & Exceptions

While we aim for timely delivery, delays can occur due to:

• Weather conditions
• Public holidays
• High order volume (sales/events)
• Courier service issues

We appreciate your patience in such cases.

7. Order Issues

If you experience any of the following issues with your order, please contact our customer support team as soon as possible:

• Wrong Address: If you provide an incorrect address at checkout, we may not be able to deliver your order. Please ensure all address details are accurate before submitting your order.
• Undelivered Packages: If your order is not delivered within the expected timeframe, please check the tracking information. If the package is still undelivered, we will assist in locating it with the courier service.
• Lost Packages: While we make every effort to ensure timely delivery, in the rare case that a package is lost during transit, we will work with the shipping company to resolve the issue and issue a replacement or refund as needed.

 

Returns Policy

💡 Our returns policy is in accordance with Islamic principles.

We understand that online shopping can be risky, and we aim to make it as smooth and trustworthy as possible. We ensure that you receive original and high-quality products.

✅ If you're unsatisfied with the product or it doesn't meet your expectations, don’t worry!

Simply inform us and return the parcel.
You can either get a full refund or exchange it for another product.
Please make sure to be fully satisfied before making a purchase.

🔹 We offer 3 unique return facilities for our valued customers:

1. Khiyar-e-Ru’yat (Option of Viewing): If you don’t like the product after seeing it, you can return it.

2. Khiyar-e-Aib (Option of Defect): If the product has any defect or issue, you can return it, and we’ll even cover the return shipping charges.

3. Iqalah (Return Even After Purchase): If you liked the product initially but wish to return it later for any reason, we accept that too.

🌟 Stay with us for premium quality and trustworthy service! ❤️